There are two ways to buy online:
According to the Government website, VAT relief is eligible for individuals who fall into the following criteria:
“If you’re disabled or have a long-term illness, you will not be charged VAT on products designed or adapted for your own personal or domestic use. Also, you will not be charged VAT on:
If you fall into either of the above criteria’s, you are entitled to VAT Exemption for relevant products.
Due to the nature of our products, we do not offer ‘Home Assessments’ to the public, or as an aid for independent Occupational Therapists.
However, our trained customer service team can be called to offer as much advice on products during our opening hours.
|Monday – Thursday:||8:30am–5pm (GMT)|
Additionally, if you and your Team would like a training session or would like to invite us to your ERG/AGM, we will be happy to visit. Please click here to select dates.
If you have a product provided by an OT or other third party organisation, please speak directly with them regarding what to do with used goods. They may request that you return or dispose of them.
If you received the goods directly from Hospital Direct, please be aware that we cannot accept returns outside of our returns policy. Due to infection control, anything outside of manufacturing error, returned goods will not be accepted and immediately disposed of.
Returns can be requested through the My Account section of the website.
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