Customer Service - Contact Us

Postal Address:

Hospital Direct (Marketing) Ltd.

Units 3 - 4

The Green Industrial Estate




United Kingdom

International and UK Calls:

+44 (0)1588 640144


Office Hours:

Monday - Friday 8:30am - 5pm (GMT)

Requesting a Refund for VAT on a Previous Order?

Please ensure that you are logged in to your Account before filling in this form to Request a Refund for VAT on a previous order.

To Request a Refund, please fill in the form below using Subject Heading 'VAT Refund Request', provide an Email Address we can contact you on and also ensure that you have selected the Order reference from the drop down box relevant to the request.

It is also important that you declare you are medically VAT Exempt by copying the statement below and pasting it in to the 'Message' area of the form and fill in Your Name and state your reason for being Medically Exempt.

If you are submitting this VAT Relief Request on behalf of someone else, please use the details of the person entitled to the refund.

I FULL NAME, Of FULL ADDRESS, Declare that I am either registered as a Disabled Person, that I have a physical or mental impairment OR I suffer from a chronic sickness that affects my ability to carry out everyday activities diagnosed by DOCTOR'S NAME located at FULL ADDRESS.

The reason for my Medical Exemption is: PLEASE FILL THIS IN.

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If you have a question about any of our products we recommend using our Live Chat system. However, use this form if you would like a response via Email.

Hospital Direct run a government-backed scheme that means you may not be required to pay the VAT on some of your purchases of products from Hospital Direct.

If a technical problem occurs on this website please use this option to contact our Webmaster.