Terms of Use

Hospital Direct (Marketing) Limited Website Terms of use (these “Site Terms”)

Access to the Sites and Changes

  1.             Access to and use of any site operated by us (whether the website at www.hospitaldirect.co.uk or any of our websites) (the "Sites") is provided by us subject to these Site Terms. "We" are Hospital Direct (Marketing) Limited, a company registered in England under number 03902966 with registered office at Unit 3-4 The Green Industrial Estate, Clun, Craven Arms, Shropshire SY7 8LG.


  1.             Your use of any part of the Sites constitutes your acceptance of these Site Terms which takes effect on the date on which you first use the Sites. If you do not agree with these Site Terms, you should cease using the Sites immediately.


  1.             We reserve the right to change these Site Terms at any time without notice to you by posting changes online. You are responsible for regularly reviewing information posted online to obtain timely notice of such changes. Your continued use of the Sites after changes are posted constitutes your acceptance of the amended Site Terms.


  1.             You are responsible for all access to the Sites through your Internet connection and for bringing these Site Terms to the attention of all such persons.


  1.             You shall not in any way use the Sites or submit to us or to the Sites or to any user of the Sites anything which in any respect:


  1.     is in breach of any law, statute, regulation or byelaw of any applicable jurisdiction;


  1.     is fraudulent, criminal or unlawful;


  1.     is inaccurate or out-of-date;


  1.     may be obscene, indecent, pornographic, vulgar, profane, racist, sexist, discriminatory, offensive, derogatory, harmful, harassing, threatening, embarrassing, malicious, abusive, hateful, menacing, defamatory, untrue or political;


  1.     impersonates any other person or body or misrepresents a relationship with any person or body;


  1.      may infringe or breach the copyright or any intellectual property rights (including without limitation copyright, trade mark rights and broadcasting rights) or privacy or other rights of us or any third party;


  1.     may be contrary to our interests;


  1.     is contrary to any specific rule or requirement that we stipulate on the Sites in relation to a particular part of the Sites or the Sites generally; or


  1.       involves your use, delivery or transmission of any viruses, unsolicited emails, trojan horses, trap doors, back doors, easter eggs, worms, time bombs, cancelbots or computer programming routines that are intended to damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data or personal information.


  1.             You hereby grant to us an irrevocable, royalty-free, worldwide, assignable, sub-licensable licence to use any material which you submit to us or the Sites for the purpose of use on the Sites or for generally marketing (by any means and in any media) our goods or services. You agree that you waive your moral rights to be identified as the author and we may modify your submission.


  1.             The views and comments on content accessible from the Sites are those of the authors and do not necessarily reflect the views of us or any of our officers or employees.  We will not be responsible or liable for any material, information or data supplied by anyone and accessible from the Sites.


  1.             You agree to comply at all times with any instructions for use of the Sites which we make from time to time.


  1.             You shall fully and promptly indemnify us against all damages, proceedings, claims, demands, liabilities, losses, charges, costs and expenses which we may suffer or incur as a result (direct or indirect) of any breach by you of any obligation on you under these Site Terms.


Availability of the Sites, Security and Accuracy


  1.          Whilst we endeavour to make the Sites available 24 hours a day, we will not be liable if for any reason the Sites are unavailable at any time or for any period. We make no warranty that your access to the Sites will be uninterrupted, timely or error-free.  Due to the nature of the Internet, this cannot be guaranteed. In addition, we may occasionally need to carry out repairs, maintenance or introduce new facilities and functions.


  1.          Access to the Sites may be suspended or withdrawn to or from you personally or all users temporarily or permanently at any time and without notice. We may also impose restrictions on the length and manner of usage of any part of the Sites for any reason. If we impose restrictions on you personally, you must not attempt to use the Sites under any other name or user.


  1.          You are responsible for having all up-to-date virus protection and firewalls, and for not opening anything that looks suspicious.  We do not warrant that the Sites will be compatible with all hardware and software which you may use.  We shall not be liable for damage to, or viruses or other code that may affect, any computer equipment, software, data or other property as a result of your access to or use of the Sites or your obtaining any material from, or as a result of using, the Sites. We shall also not be liable for the actions of third parties.


  1.          We may change or update the Sites and anything described in it without notice to you.


  1.          Whilst we endeavour to ensure that information and materials on the Sites are correct, no warranty or representation, express or implied, is given that they are complete, accurate, up-to-date, fit for a particular purpose and, to the extent permitted by law, we do not accept any liability for any errors or omissions. This shall not affect any obligation which we may have under any contract that we may have with you to provide you with products or services.


  1.          Aside from any order placed if you order products or services from us (in which case our other terms and conditions applicable to that order apply), the material contained on the Sites is provided for information purposes only and it shall not give rise to any commitment or obligation by us. Other than as set out in those other terms and conditions, any information on the Sites shall not constitute any part of an offer or contract.


  1.          The information on the Sites is usually for general guidance only. Nothing on the Sites shall constitute advice specific to your circumstances, except to the extent that we agree to provide specific advice to you as part of our service.  If you would like specific advice for your circumstances, please contact us.


Our liability


17.         We do not exclude or limit liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation or for any liability that we cannot exclude or limit at law.


  1.          To the extent possible by law and subject to paragraph 17 above, in all cases other than in respect of products or services that we provide when an order is placed for those products or services (which shall be governed by our other terms and conditions applicable to that order), to the extent permitted by law:


  1.     our maximum liability (whether in contract, tort, negligence, misrepresentation, restitution or under any legal head of liability) in relation to your use or inability in use or delay in use of the Sites or any material in it or accessible from it or from any action or decision taken as a result of using the Sites or any such material shall be £100; and


  1.     we shall not have any liability (whether in contract, tort, negligence, misrepresentation, restitution or under any legal head of liability) in relation to your use or inability to use or delay in use of the Sites or any material in it or accessible from it or from any action or decision taken as a result of using the Sites or any such material for any: (a) indirect or consequential losses, damages, costs or expenses; (b) loss of actual or anticipated profits; (c) loss of contracts; (d) loss of use of money; (e) loss of anticipated savings; (f) loss of revenue; (g) ex gratia payments; (h) loss of goodwill; (i) loss of reputation; (j) loss of business; (k) loss of operation time; (l) loss of opportunity; or (m) loss of, damage to or corruption of, data; whether or not such losses were reasonably foreseeable or we had been advised of the possibility of you incurring such losses. For the avoidance of doubt, (b) to (m) apply whether such losses are direct, indirect, consequential or otherwise.


Trade Marks


  1.          The Hospital Direct and Patient Handling names and logos and all related names, design marks and slogans are the trade marks or service marks of us or our licensors.


Third Party Websites


  1.          Except for our other sites, we have no control over and accept no responsibility for the content of any site to which a link from the Sites exists (unless we are the provider of those linked sites). Such linked sites are provided “as is” for your convenience only with no warranty, express or implied, for the information provided within them. We do not provide any endorsement or recommendation of any third party site to which the Sites provides a link.


  1.          You must not without our permission frame any of the Sites onto your own or another person's website.


  1.          We hereby grant to you a revocable, non-exclusive, royalty-free right to provide a link from your website to the home page of the Sites, provided that you do so in a fair and legal way without damaging our reputation or taking advantage of it. In particular:


  1.     you shall not make any warranties or representations about us, our services or our policies except with our prior express authorisation;


  1.     you shall not say anything that is false, misleading, derogatory or offensive about us or our services or policies; and


  1.     you shall not suggest expressly or impliedly that we have endorsed your site or are associated with it where this is not the case.


Copyright notice


  1.          You agree to be bound by the Copyright Notice currently in force.




  1.          If we use any cookies, these shall be as described in our Privacy Policy or Privacy and Cookies Policy, which is also accessible from the Sites. 




  1.          If any of these terms should be determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which these terms are intended to be effective, then to the extent and within the jurisdiction which that term is illegal, invalid or unenforceable, it shall be severed and deleted and the remaining Site Terms shall survive, remain in full force and effect and continue to be binding and enforceable.


English law and jurisdiction


  1.          These Site Terms and your use of the Sites (and all non-contractual relationships arising out of or connected to it or them) shall be governed by and construed in accordance with English law. You submit to the exclusive jurisdiction of the English courts to settle any dispute which may arise under or in connection with these Site Terms.