Advice and Guidance

Minimising Pain and Discomfort – For the Long Term and 24-Hour Patient


Pain is a broad term that covers a wide range of generally uncomfortable sensations within the body. It comes in many forms, from dull aches to sharp stabbing irritations, through to soreness, stinging and throbbing. This is subjective in that everyone responds differently, but what should remain the same, is the need to minimise pain and discomfort wherever possible, especially if someone is unable or less able to look after themselves and require extra care and attention, such as long term or 24-hour care patients.

Although pain is always unwelcome and sometimes distressing, it can also be a positive factor. It is a natural indication of when something is not quite right, making it easier to identify the causes. For example, lower back pain, shin splints or knee pain are common forms of suffering, but they do narrow down where to examine. However, it is always difficult to remember the positives whilst undergoing a sore or irritating sensation, particularly when it continues for a long time or is constant, requiring long term or 24-hour supervision.

The first and most important step is to seek help from a medical professional. When a diagnosis is available, this creates the knowledge to begin taking corrective measures. Whether you are a Carer, Occupational Therapist, Physiotherapist, or are undergoing the discomfort yourself, it is important to recognise the type of sensation that you or your patient are going through before undertaking any exercises to correct the issue.

These feelings of discomfort can either be acute or can even occur over a long period of time. It may also be related to a specific injury or disease, localised or general, on-off or consistent, it may even only appear under certain conditions or perhaps may have progressed as the sufferer has reached an advanced age.

Once these underlying causes are identified, begin to plan the management – what can and cannot be done on the road to recovery? What support and equipment is needed if any? What exercises can be done to help alleviate the symptoms? In most cases, there is no instant cure or quick fix, but there are exercises that can help. To read more on this issue, please see the NHS link below:

Whilst it is important to take steps to alleviate the symptoms, equally important is making sure not to aggravate the cause, particularly during times of rest and recovery. This is where Hospital Direct has introduced a range of products to help ease any suffering and maximise recovery and comfort.

A wonderful example is the Flexicare 4-Way System which remains under the patient at all times and makes the repositioning of palliative, long term, and 24-hour care patients both easy, comfortable and dignified, providing assistance with repositioning up and down in bed, turning, swivelling, sitting up, transferring and proning, whatever movement to patient requires.

As patients can remain on the Flexicare 4-Way indefinitely, either directly or under a cotton bed sheet, there is no requirement to disturb the person prior to repositioning. Thus, minimising unnecessary discomfort and disruption to rest. To read more on the Flexicare 4-Way, please visit the product page below:

It is important to understand the underlying causes of these symptoms and what can be done to help. At Hospital Direct, we aim to provide healthcare solutions for all our customers, whatever their concern or situation.


How do I create a Healthcare Professional Account?
  1. Simply click here: “Register Account”
  2. Choose either Hospital Professional or Community Professional Account
  3. Select the sector or product of interest which is most relevant to you
  4. Fill in your organisations details as clearly as possible
  5. Provide your works email address
  6. Congratulations, you can now quote and see your special pricing
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  2. Select your Sector – “B2B/Trade"
  3. Fill in all your Company Details and click Submit
  4. You will be given ability to ask for a “Quote” whilst we validate your account, but you will not see B2B/Trade/Export pricing until we have verified you. This should take no longer than 1 working day.
  5. Congratulations, you will now be able to quote and see your B2B/Trade/Export Pricing when logged in .
How can I purchase online?

There are two ways to buy online:

  1. Buy online instantly:
    • Create your account
    • Add products to your basket
    • Checkout
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  2. Submit a quote:
    • Create your account
    • Add products to your quote
    • Input your details and submit
    • We will then validate your quote based on your volume
    • Once validated (max. 2 working days), you will receive an email
    • Simply click the link and then either Buy Online or send the quote to your procurement department.
Am I VAT Exempt?

According to the Government website, VAT relief is eligible for individuals who fall into the following criteria:

“If you’re disabled or have a long-term illness, you will not be charged VAT on products designed or adapted for your own personal or domestic use. Also, you will not be charged VAT on:

  • The installation and any extra work needed as part of this
  • Repairs or maintenance
  • Spare parts or accessories”

If you fall into either of the above criteria’s, you are entitled to VAT Exemption for relevant products.

Do we do home assessments?

Due to the nature of our products, we do not offer ‘Home Assessments’ to the public, or as an aid for independent Occupational Therapists.

However, our trained customer service team can be called to offer as much advice on products during our opening hours.

Monday Thursday: 8:30am–5pm (GMT)
Friday: 8:30am–4pm (GMT)

Additionally, if you and your Team would like a training session or would like to invite us to your ERG/AGM, we will be happy to visit. Please click here to select dates.

Do you have a product you no longer use or need?

If you have a product provided by an OT or other third party organisation, please speak directly with them regarding what to do with used goods. They may request that you return or dispose of them.

If you received the goods directly from Hospital Direct, please be aware that we cannot accept returns outside of our returns policy. Due to infection control, anything outside of manufacturing error, returned goods will not be accepted and immediately disposed of.

Returning an order
  1. Log into your account and go to Dashboard
  2. Select Orders and Quotes
  3. Select “Returns”
  4. Tick the item/s you would like to return, and click “Returns”
  5. Follow the simple form process and click submit.
  6. Send Order back to us at the following address:
    • Hospital Direct,
      Units 3 and 4
      The Green,
      SY7 8LG
  7. Make sure you include:
    • Your Order Number
    • And a copy of the Returns form if possible.
Returns and Warranty

Returns can be requested through the My Account section of the website.

What are Hospital Directs' Company Details?
  • Company Registration Number:
    • 03902966
  • VAT Number:
    • 752 782 312
  • Registered Address:
    • Hospital Direct (Marketing) Ltd
      Units 3 and 4
      The Green
      SY7 8LG

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