You will be given ability to ask for a “Quote” whilst we validate your account, but you will not see B2B/Trade/Export pricing until we have verified you. This should take no longer than 1 working day.
Congratulations, you will now be able to quote and see your B2B/Trade/Export Pricing when logged in .
According to the Government website, VAT relief is eligible for individuals who fall into the following criteria:
“If you’re disabled or have a long-term illness, you will not be charged VAT on products designed or adapted for your own personal or domestic use. Also, you will not be charged VAT on:
The installation and any extra work needed as part of this
Repairs or maintenance
Spare parts or accessories”
If you fall into either of the above criteria’s, you are entitled to VAT Exemption for relevant products.
Due to the nature of our products, we do not offer ‘Home Assessments’ to the public, or as an aid for independent Occupational Therapists.
However, our trained customer service team can be called to offer as much advice on products during our opening hours.
Monday – Thursday:
8:30am–5pm (GMT)
Friday:
8:30am–4pm (GMT)
Additionally, if you and your Team would like a training session or would like to invite us to your ERG/AGM, we will be happy to visit. Please click here to select dates.
If you have a product provided by an OT or other third party organisation, please speak directly with them regarding what to do with used goods. They may request that you return or dispose of them.
If you received the goods directly from Hospital Direct, please be aware that we cannot accept returns outside of our returns policy. Due to infection control, anything outside of manufacturing error, returned goods will not be accepted and immediately disposed of.